Cancellation Policy

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • If any customer want to cancel any order due to some personal/any other reasons, Then you have to let us know about that 48 hour prior delivery date/time of that particualar order so that we can take the necessary action. 
  • In Any scenario or situation, There is no refund on cancellation of orders placed under the Same Day Delivery.
  • No cancellations are entertained for those products that the (A1 India group) marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

Shipping Policy

Payments A1 Indore Flowers is proud to use Payment Gateway CCavenue and SecureEBS for fast, easy and efficient secure payments. All major credit cards are accepted.

Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on (09816008796)

How the delivery charge is calculated for multiple units and some products

The shipping charge is based on the order of the product. For multiple orders at the same address we will not charge any extra amount.


Thus, a customer who orders three flowers bunch is charged a single delivery fee of 75 RS. The customer is not charged for three different delivery charges each. Thus the customer will pay a delivery fee of Rs 75 for ordering the three books as a single order instead of Rs 75*3 if he orders them separately.

Cakes are available only after 12:00 PM in the afternoon.

Unfavorable Conditions like Heavy Rainfall, flood and others can make us to delay the orders.

If some flowers are not available then we will replace the flowers of higher cost.

Please put your flowers to some water once it is delivered to you - it will increase the life of flowers.

Some Lilies may come in the form of buds.

We need atleast 4 hours to deliver your flowers.

Usually we do midnight deliveries but I would request all our customers to call us before making any midnight order. Midnight delivery charge is 200 rs extra and valid after 9 PM.

We do not accept orders for the same day after 6 pm.